@inproceedings{linguisticunderstandingofcomplaintsand,
  title = {Linguistic Understanding of Complaints and Praises in User Reviews},
  author = {Guangyu Zhou and Kavita Ganesan},
  year = {2016},
  booktitle = {WS 2016 6},
  url = {https://aclanthology.org/W16-0418},
}