@article{llmbasedinsightextractionforcontact,
  title = {LLM-Based Insight Extraction for Contact Center Analytics and Cost-Efficient Deployment},
  author = {Varsha Embar and Ritvik Shrivastava and Vinay Damodaran and Travis Mehlinger and Yu-Chung Hsiao and Karthik Raghunathan},
  year = {2025},
  eprint = {2503.19090},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2503.19090v1},
}