@article{machinelearningforassessingqualityof,
  title = {Machine learning for assessing quality of service in the hospitality sector based on customer reviews},
  author = {Vladimir Vargas-Calderón and Andreina Moros Ochoa and Gilmer Yovani Castro Nieto and Jorge E. Camargo},
  year = {2021},
  eprint = {2107.10328},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2107.10328v1},
}