@article{miningknowledgegraphsfromincidentreports,
  title = {SoftNER: Mining Knowledge Graphs From Cloud Incidents},
  author = {Manish Shetty and Chetan Bansal and Sumit Kumar and Nikitha Rao and Nachiappan Nagappan},
  year = {2021},
  eprint = {2101.05961},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2101.05961v2},
}