@article{painsightanextendableopinionmining,
  title = {Painsight: An Extendable Opinion Mining Framework for Detecting Pain Points Based on Online Customer Reviews},
  author = {Yukyung Lee and Jaehee Kim and Doyoon Kim and Yookyung Kho and Younsun Kim and Pilsung Kang},
  year = {2023},
  eprint = {2306.02043},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2306.02043v1},
}