@article{predictingcustomercallintentbyanalyzing,
  title = {Predicting Customer Call Intent by Analyzing Phone Call Transcripts based on CNN for Multi-Class Classification},
  author = {Junmei Zhong and William Li},
  year = {2019},
  eprint = {1907.03715},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/1907.03715v1},
}