@article{problemclassificationfortailoredhelpdesk,
  title = {Problem Classification for Tailored Helpdesk Auto-Replies},
  author = {Reece Nicholls and Ryan Fellows and Steve Battle and Hisham Ihshaish},
  year = {2022},
  eprint = {2211.07603},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2211.07603v1},
}