@article{retrievalaugmentedgenerationbasedinciden,
  title = {Retrieval Augmented Generation-Based Incident Resolution Recommendation System for IT Support},
  author = {Paulina Toro Isaza and Michael Nidd and Noah Zheutlin and Jae-wook Ahn and Chidansh Amitkumar Bhatt and Yu Deng and Ruchi Mahindru and Martin Franz and Hans Florian and Salim Roukos},
  year = {2024},
  eprint = {2409.13707},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2409.13707v1},
}