@inproceedings{sentimentanalysisforcallcenterslanalyse,
  title = {Sentiment Analysis for Call-centers (L'analyse des sentiments au service des centres d'appels) [in French]},
  author = {Frederik Cailliau and Ariane Cavet},
  year = {2013},
  booktitle = {JEPTALNRECITAL 2013 6},
  url = {https://aclanthology.org/F13-3012},
}