@article{silentabandonmentincontactcenters,
  title = {Silent Abandonment in Contact Centers: Estimating Customer Patience from Uncertain Data},
  author = {Antonio Castellanos and Galit B. Yom-Tov and Yair Goldberg},
  year = {2023},
  eprint = {2304.11754},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2304.11754v2},
}