@article{ssrtasequencetosequencebasedexpert,
  title = {SSR-TA: Sequence to Sequence based expert recurrent recommendation for ticket automation},
  author = {Chenhan Cao and Xiaoyu Fang and Bingqing Luo and Bin Xia},
  year = {2023},
  eprint = {2301.12612},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2301.12612v1},
}