@article{ticketbertlabelingincidentmanagement,
  title = {Ticket-BERT: Labeling Incident Management Tickets with Language Models},
  author = {Zhexiong Liu and Cris Benge and Siduo Jiang},
  year = {2023},
  eprint = {2307.00108},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2307.00108v1},
}