@article{towardsrealtimecustomerexperience,
  title = {Towards Real-time Customer Experience Prediction for Telecommunication Operators},
  author = {Ernesto Diaz-Aviles and Fabio Pinelli and Karol Lynch and Zubair Nabi and Yiannis Gkoufas and Eric Bouillet and Francesco Calabrese and Eoin Coughlan and Peter Holland and Jason Salzwedel},
  year = {2015},
  eprint = {1508.02884},
  archivePrefix = {arXiv},
  url = {http://arxiv.org/abs/1508.02884v2},
}