@article{towardssocialsituationawarenessinsupport,
  title = {Towards Social Situation Awareness in Support Agents},
  author = {Ilir Kola and Pradeep K. Murukannaiah and Catholijn M. Jonker and M. Birna van Riemsdijk},
  year = {2021},
  eprint = {2110.09829},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2110.09829v3},
}