@inproceedings{turnlevelusersatisfactionestimationine,
  title = {Turn-Level User Satisfaction Estimation in E-commerce Customer Service},
  author = {Runze Liang and Ryuichi Takanobu and Feng-Lin Li and Ji Zhang and Haiqing Chen and Minlie Huang},
  year = {2021},
  booktitle = {ACL (ECNLP) 2021 8},
  url = {https://aclanthology.org/2021.ecnlp-1.4},
}