@inproceedings{unanalyseurdeconversationspourla,
  title = {Un analyseur de conversations pour la relation client (Parsing email and chat conversations for customer support softwares)},
  author = {Hugues de Mazancourt and Ga{\"e}lle Recourc{\'e} and Soufian Salim},
  year = {2016},
  booktitle = {JEPTALNRECITAL 2016 7},
  url = {https://aclanthology.org/2016.jeptalnrecital-demo.2},
}