@article{utilisationofopenintentrecognitionmodels,
  title = {Utilisation of open intent recognition models for customer support intent detection},
  author = {Rasheed Mohammad and Oliver Favell and Shariq Shah and Emmett Cooper and Edlira Vakaj},
  year = {2023},
  eprint = {2307.16544},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2307.16544v1},
}