@article{utilizinglargelanguagemodelsfor1,
  title = {Utilizing Large Language Models for Automating Technical Customer Support},
  author = {Jochen Wulf and Jürg Meierhofer},
  year = {2024},
  eprint = {2406.01407},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/2406.01407v1},
}