@article{whichchanneltoaskmyquestionpersonalized,
  title = {Which Channel to Ask My Question? Personalized Customer Service RequestStream Routing using DeepReinforcement Learning},
  author = {Zining Liu and Chong Long and Xiaolu Lu and Zehong Hu and Jie Zhang and Yafang Wang},
  year = {2019},
  eprint = {1911.10521},
  archivePrefix = {arXiv},
  url = {https://arxiv.org/abs/1911.10521v1},
}