Call Centre Conversation Summarization: A Pilot Task at Multiling 2015
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Abstractive Text SummarizationConversation SummarizationText GenerationSimilar Papers 제목 키워드 기반
Extraction methods for automatic summarization of spoken conversations from call centers (M\'ethodes par extraction pour le r\'esum\'e automatique de conversations parl\'ees provenant de centres d'appels) [in French]
2014-07-01 · JEPTALNRECITAL 2014 7
· J{\'e}r{\'e}my Trione
LIA-RAG: a system based on graphs and divergence of probabilities applied to Speech-To-Text Summarization
2016-01-26
· Elvys Linhares Pontes, Juan-Manuel Torres-Moreno, Andréa Carneiro Linhares
This paper aims to introduces a new algorithm for automatic speech-to-text summarization based on statistical divergences of probabilities and graphs. The input is a text from speech conversations with noise, and the out…
RAGSpeech-to-TextText SummarizationDetecting Interlocutor Confusion in Situated Human-Avatar Dialogue: A Pilot Study
2022-06-06
· Na Li, John D. Kelleher, Robert Ross
In order to enhance levels of engagement with conversational systems, our long term research goal seeks to monitor the confusion state of a user and adapt dialogue policies in response to such user confusion states. To t…
SUMMPILOT: Bridging Efficiency and Customization for Interactive Summarization System
2026-01-13
· JungMin Yun, Juhwan Choi, Kyohoon Jin, Soojin Jang 외
arxiv
This paper incorporates the efficiency of automatic summarization and addresses the challenge of generating personalized summaries tailored to individual users' interests and requirements. To tackle this challenge, we in…
La longueur des tours de parole comme crit\`ere de s\'election de conversations dans un centre d'appels (Turn-taking length as criterion to select call center conversations) [in French]
2012-06-01 · JEPTALNRECITAL 2012 6
· Philippe Suignard, Frederik Cailliau, Ariane Cavet
Speech Recognition