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Confident but Conflicted: Internal Uncertainty and Cognitive Dissonance Resolution in LLMs

Large language models (LLMs) frequently encounter inputs that disagree with their prior outputs, through user pushback, retrieved documents, or web search results. While the way they resolve such conflicts -- a process we frame as cognitive dissonance resolution -- has been characterized behaviorally, its connection to internal model uncertainty is not well understood. To study this systematically, we vary persuasion attempts along two dimensions, source authority and evidence quality, across 12 health-science claims of stratified epistemic status. Dissonance can be resolved through persuasion, backfire, or immunity. We introduce Trust Elasticity (TE), an econometrics-inspired measure of how readily a model is persuaded toward conflicting evidence. Across four LLMs, TE varies substantially, while clearly false claims elicit near-zero TE across all models. On two open-weight models, we further find that this variation is associated with two complementary internal uncertainty indicators, Confidence Miscalibration in Qwen and Internal Uncertainty Change in Llama. These results link cross-model behavioral variation to a measurable internal property and point to interventions targeting internal uncertainty as future work.

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