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Context-aware Heterogeneous Graph Attention Network for User Behavior Prediction in Local Consumer Service Platform

As a new type of e-commerce platform developed in recent years, local consumer service platform provides users with software to consume service to the nearby store or to the home, such as Groupon and Koubei. Different from other common e-commerce platforms, the behavior of users on the local consumer service platform is closely related to their real-time local context information. Therefore, building a context-aware user behavior prediction system is able to provide both merchants and users better service in local consumer service platforms. However, most of the previous work just treats the contextual information as an ordinary feature into the prediction model to obtain the prediction list under a specific context, which ignores the fact that the interest of a user in different contexts is often significantly different. Hence, in this paper, we propose a context-aware heterogeneous graph attention network (CHGAT) to dynamically generate the representation of the user and to estimate the probability for future behavior. Specifically, we first construct the meta-path based heterogeneous graphs with the historical behaviors from multiple sources and comprehend heterogeneous vertices in the graph with a novel unified knowledge representing approach. Next, a multi-level attention mechanism is introduced for context-aware aggregation with graph vertices, which contains the vertex-level attention network and the path-level attention network. Both of them aim to capture the semantic correlation between information contained in the graph and the outside real-time contextual information in the search system. Then the model proposed in this paper aggregates specific graphs with their corresponding context features and obtains the representation of user interest under a specific context and input it into the prediction network to finally obtain the predicted probability of user behavior.

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