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DoubleAgents: Human-Agent Alignment in a Socially Embedded Workflow

Aligning agentic AI with user intent is critical for delegating complex, socially embedded tasks, yet user preferences are often implicit, evolving, and difficult to specify upfront. We present DoubleAgents, a system for human-agent alignment in coordination tasks, grounded in distributed cognition. DoubleAgents integrates three components: (1) a coordination agent that maintains state and proposes plans and actions, (2) a dashboard visualization that makes the agent's reasoning legible for user evaluation, and (3) a policy module that transforms user edits into reusable alignment artifacts, including coordination policies, email templates, and stop hooks, which improve system behavior over time. We evaluate DoubleAgents through a two-day lab study (n=10), three real-world deployments, and a technical evaluation. Participants' comfort in offloading tasks and reliance on DoubleAgents both increased over time, correlating with the three distributed cognition components. Participants still required control at points of uncertainty - edge-case flagging and context-dependent actions. We contribute a distributed cognition approach to human-agent alignment in socially embedded tasks.

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