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LLMs & Legal Aid: Understanding Legal Needs Exhibited Through User Queries

2025-01-03 · Michal Kuk, Jakub Harasta

The paper presents a preliminary analysis of an experiment conducted by Frank Bold, a Czech expert group, to explore user interactions with GPT-4 for addressing legal queries. Between May 3, 2023, and July 25, 2023, 1,252 users submitted 3,847 queries. Unlike studies that primarily focus on the accuracy, factuality, or hallucination tendencies of large language models (LLMs), our analysis focuses on the user query dimension of the interaction. Using GPT-4o for zero-shot classification, we categorized queries on (1) whether users provided factual information about their issue (29.95%) or not (70.05%), (2) whether they sought legal information (64.93%) or advice on the course of action (35.07\%), and (3) whether they imposed requirements to shape or control the model's answer (28.57%) or not (71.43%). We provide both quantitative and qualitative insight into user needs and contribute to a better understanding of user engagement with LLMs.

📄 PDF Abstract BibTeX arXiv:2501.01711

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Hallucinationzero-shot-classificationZero-Shot Learning

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Absolute Position Encodings Absolute Position Encodings are a type of position embeddings for [Transformer-based models] where positional encodings are…
Softmax The Softmax output function transforms a previous layer's output into a vector of probabilities. It is commonly used for multiclass classification. Given an input vector $x$…
Linear Layer A Linear Layer is a projection $\mathbf{XW + b}$.
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Dropout Dropout is a regularization technique for neural networks that drops a unit (along with connections) at training time with a specified probability $p$ (a common value is…
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