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NC-Bench: An LLM Benchmark for Evaluating Conversational Competence

The Natural Conversation Benchmark (NC-Bench) introduces a new approach to evaluating the general conversational competence of large language models (LLMs). Unlike prior benchmarks that focus on the content of model behavior, NC-Bench focuses on the form and structure of natural conversation. Grounded in the IBM Natural Conversation Framework (NCF), NC-Bench comprises three distinct sets: (1) the basic set evaluates fundamental sequence management practices, such as answering inquiries, repairing responses, and closing conversational pairs; (2) the retrieval-augmented generation (RAG) set applies the same sequence management patterns as the first set but incorporates information-seeking via RAG; (3) the complex request set extends to requests involving more intricate sequence management patterns. Each set tests a model's ability to produce contextually appropriate conversational actions in response to characteristic interaction patterns. Initial evaluations across six open-source models and 14 interaction patterns show that models perform well on basic answering tasks, struggle more with repair tasks (especially repeat), have mixed performance on closing sequences, and find complex multi-turn requests most challenging. By operationalizing fundamental principles of human conversation, NC-Bench provides a lightweight, extensible, and theory-grounded framework for assessing and improving the conversational abilities of LLMs beyond topical or task-specific benchmarks.

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