Product Question Answering in E-Commerce: A Survey
Product question answering (PQA), aiming to automatically provide instant responses to customer's questions in E-Commerce platforms, has drawn increasing attention in recent years. Compared with typical QA problems, PQA exhibits unique challenges such as the subjectivity and reliability of user-generated contents in E-commerce platforms. Therefore, various problem settings and novel methods have been proposed to capture these special characteristics. In this paper, we aim to systematically review existing research efforts on PQA. Specifically, we categorize PQA studies into four problem settings in terms of the form of provided answers. We analyze the pros and cons, as well as present existing datasets and evaluation protocols for each setting. We further summarize the most significant challenges that characterize PQA from general QA applications and discuss their corresponding solutions. Finally, we conclude this paper by providing the prospect on several future directions.
Code (0)
등록된 구현이 없습니다.
Tasks
Question AnsweringSurveySimilar Papers 제목 키워드 기반
Using Large Pretrained Language Models for Answering User Queries from Product Specifications
While buying a product from the e-commerce websites, customers generally have a plethora of questions. From the perspective of both the e-commerce service provider as well as the customers, there must be an effective que…
Question AnsweringProduct-Aware Answer Generation in E-Commerce Question-Answering
In e-commerce portals, generating answers for product-related questions has become a crucial task. In this paper, we propose the task of product-aware answer generation, which tends to generate an accurate and complete a…
Answer GenerationQuestion AnsweringContextually Aware E-Commerce Product Question Answering using RAG
E-commerce product pages contain a mix of structured specifications, unstructured reviews, and contextual elements like personalized offers or regional variants. Although informative, this volume can lead to cognitive ov…
Question AnsweringMeaningful Answer Generation of E-Commerce Question-Answering
In e-commerce portals, generating answers for product-related questions has become a crucial task. In this paper, we focus on the task of product-aware answer generation, which learns to generate an accurate and complete…
Answer GenerationQuestion AnsweringText GenerationAnswerFact: Fact Checking in Product Question Answering
Product-related question answering platforms nowadays are widely employed in many E-commerce sites, providing a convenient way for potential customers to address their concerns during online shopping. However, the misinf…
Fact CheckingMisinformationQuestion Answering