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Applying AHP and FUZZY AHP Management Methods to Assess the Level of Financial and Digital Inclusion

In today's world, marked by social distancing and lockdowns, the development of digital financial services is becoming increasingly important, but there is little empirical work documenting the most important factors that contribute to the process of financial and digital inclusion. Because the speed with which states adapt to digital financial services is critical, we must ask how prepared states are for this transition and how far they have progressed in terms of financial and digital inclusion. In this context, the goal of this article is, on the one hand, to propose a financial responsibility process framework capable of raising awareness of the most important harmonized key levels of financial and digital inclusion process that, when properly managed, can lead to achieving an optimal level of financial responsibility, and, on the other hand, to assess the financial and digital inclusion process of two different age groups of individuals who are active in the financial environment (15-34 and 35-59 age groups). The Analytical Hierarchy Process AHP and Fuzzy AHP approaches are proposed as a framework for assessing the mechanism of financial and digital inclusion in five East Central European countries. The findings reflect differences between the analyzed countries in terms of the key levels of financial and digital inclusion (where digital and financial education are the most important levels), with Croatia, Czech Republic, and Poland being the most integrated and Romania being the least. According to the findings, as a country or region's level of financial and digital inclusion increases, so does its level of financial responsibility. This research can be a useful tool in raising awareness about the importance of directed behavior for financial responsibility, particularly for policymakers.

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