Cross-domain Dialogue Policy Transfer via Simultaneous Speech-act and Slot Alignment

2018-04-20 · Kaixiang Mo, Yu Zhang, Qiang Yang, Pascale Fung

Dialogue policy transfer enables us to build dialogue policies in a target domain with little data by leveraging knowledge from a source domain with plenty of data. Dialogue sentences are usually represented by speech-acts and domain slots, and the dialogue policy transfer is usually achieved by assigning a slot mapping matrix based on human heuristics. However, existing dialogue policy transfer methods cannot transfer across dialogue domains with different speech-acts, for example, between systems built by different companies. Also, they depend on either common slots or slot entropy, which are not available when the source and target slots are totally disjoint and no database is available to calculate the slot entropy. To solve this problem, we propose a Policy tRansfer across dOMaIns and SpEech-acts (PROMISE) model, which is able to transfer dialogue policies across domains with different speech-acts and disjoint slots. The PROMISE model can learn to align different speech-acts and slots simultaneously, and it does not require common slots or the calculation of the slot entropy. Experiments on both real-world dialogue data and simulations demonstrate that PROMISE model can effectively transfer dialogue policies across domains with different speech-acts and disjoint slots.

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