From Robotic Process Automation to Intelligent Process Automation: Emerging Trends
In this survey, we study how recent advances in machine intelligence are disrupting the world of business processes. Over the last decade, there has been steady progress towards the automation of business processes under the umbrella of `robotic process automation'' (RPA). However, we are currently at an inflection point in this evolution, as a new paradigm called `Intelligent Process Automation'' (IPA) emerges, bringing machine learning (ML) and artificial intelligence (AI) technologies to bear in order to improve business process outcomes. The purpose of this paper is to provide a survey of this emerging theme and identify key open research challenges at the intersection of AI and business processes. We hope that this emerging theme will spark engaging conversations at the RPA Forum.
Code (0)
등록된 구현이 없습니다.
Tasks
SurveySimilar Papers 제목 키워드 기반
Do's and Don'ts for Human and Digital Worker Integration
Robotic process automation (RPA) and its next evolutionary stage, intelligent process automation, promise to drive improvements in efficiencies and process outcomes. However, how can business leaders evaluate how to inte…
PositionPrescriptive Process Monitoring in Intelligent Process Automation with Chatbot Orchestration
Business processes that involve AI-powered automation have been gaining importance and market share in recent years. These business processes combine the characteristics of classical business process management, goal-dri…
ChatbotConversational RecommendationManagementRecommendation SystemsE2E Process Automation Leveraging Generative AI and IDP-Based Automation Agent: A Case Study on Corporate Expense Processing
This paper presents an intelligent work automation approach in the context of contemporary digital transformation by integrating generative AI and Intelligent Document Processing (IDP) technologies with an Automation Age…
Decision MakingOptical Character Recognition (OCR)A Nascent Taxonomy of Machine Learning in Intelligent Robotic Process Automation
Robotic process automation (RPA) is a lightweight approach to automating business processes using software robots that emulate user actions at the graphical user interface level. While RPA has gained popularity for its c…
A Conversational Digital Assistant for Intelligent Process Automation
Robotic process automation (RPA) has emerged as the leading approach to automate tasks in business processes. Moving away from back-end automation, RPA automated the mouse-click on user interfaces; this outside-in approa…