Linguistic Understanding of Complaints and Praises in User Reviews
Code (0)
등록된 구현이 없습니다.
Tasks
Sentiment AnalysisSimilar Papers 제목 키워드 기반
Identifying Complaints from Product Reviews: A Case Study on Hindi
Automatic recognition of customer complaints on products or services that they purchase can be crucial for the organisations, multinationals and online retailers since they can exploit this information to fulfil their cu…
Machine TranslationNMTTranslationModeling the Severity of Complaints in Social Media
The speech act of complaining is used by humans to communicate a negative mismatch between reality and expectations as a reaction to an unfavorable situation. Linguistic theory of pragmatics categorizes complaints into v…
Computational Analysis of Insurance Complaints: GEICO Case Study
The online environment has provided a great opportunity for insurance policyholders to share their complaints with respect to different services. These complaints can reveal valuable information for insurance companies w…
Analyzing the Intensity of Complaints on Social Media
Complaining is a speech act that expresses a negative inconsistency between reality and human expectations. While prior studies mostly focus on identifying the existence or the type of complaints, in this work, we presen…
Mining User Opinions in Mobile App Reviews: A Keyword-based Approach
User reviews of mobile apps often contain complaints or suggestions which are valuable for app developers to improve user experience and satisfaction. However, due to the large volume and noisy-nature of those reviews, m…